As the Executive Housekeeper at the St. Pancras Renaissance Hotel London between March 2015 – December 2020, I had the pleasure of working in close partnership with Casna, and I cannot recommend them highly enough.
Casna’s attention to detail is genuinely of a world-class standard, perfectly aligning with the high expectations of the hotel. What truly distinguishes Casna is not merely their flawless cleaning services, but also their team. The members of the Casna team were always cheerful, engaged, and exceedingly well-trained, showcasing the company's dedication to excellence and staff satisfaction.
Additionally, Casna's adaptability and transparency in all their interactions have been incredibly refreshing. They consistently demonstrated a willingness to go above and beyond to meet our specific needs and ensured that their services were bespoke to our requirements.
In summary, our collaboration with Casna has been an exceptional experience. Their professionalism, commitment to quality, and the positive disposition of their team members allow me to wholeheartedly endorse Casna to any establishment that values quality, efficiency, and outstanding service. They are the best-in-class.
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Lisa WilliamsSt Pancras Renaissance
We do have the pleasure to work in close partnership with CASNA for our new property recently opened in Paddington, London.
From the very start of our hotel's journey, they have played an instrumental role in ensuring our housekeeping services exceed expectations. Their dedication and expertise were evident right from the opening phase, where they meticulously laid down the groundwork for our housekeeping operations. Their attention to detail and commitment to excellence set the standard for cleanliness and hygiene within our establishment.
Throughout our partnership, Casna has consistently delivered exceptional housekeeping services, tailored to our specific needs and requirements.
They benefit from a strong team of professionals and new talents that demonstrates a deep understanding of the hospitality industry. The CASNA years of experience are also a guarantee of quality service and rigor which greatly reassured us in our choice of partnership.
Not only have they maintained impeccable cleanliness standards, but they have also proven to be reliable, efficient, and flexible in adapting to our evolving needs. Their proactive approach to problem-solving and continuous improvement has been invaluable in enhancing the overall guest experience at our hotel.
We wholeheartedly recommend Casna to any hotel seeking unparalleled housekeeping services. Their unwavering dedication, professionalism, and expertise have truly been a cornerstone of our success.
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Yannis BadakianGrand Hotel Bellevue London
Lester Hotel Management have developed an excellent working relationship with Casna that spans over a decade. Casna are an integral part of our team and maintain the highest standards in housekeeping as well as back of house. I am particularly impressed by their work ethic and determination to be fully compliant with the ever-changing working regulations. The work can be demanding and often change with short notice. Casna have adapted to our evolving needs and do so without any fuss, we really are happy to recommend their services which have served us well for many years.
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Simon LesterLester Hotels
Casna has delivered above and beyond expectations for The Halkin by Como and The Metropolitan by COMO for over 18 years. Their consistently excellent standards and superbly trained staff have never failed to deliver. They are extremely flexible to our demands and have always ensured that any short notice requests for cleaning services are resourced as required. In short, we know that we can rely on them for the meticulous approach to cleaning which we require at all times.
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Thomas OrchardRegional General Manager, London, COMO
I have put together art fairs for eight years now and never has the cleaning team been so professional, positive, hard-working and such a pleasure to work with. Our Casna Cleaning Manager was by far the best person we have ever worked with in this capacity and in fact we would like to pre-book her for next year. Our event can become very stressful, with 100 different gallery owners moving in on one day, but not once did I have a problem with any member of your staff. They were all available to help and did so quickly and always in a respectful manner.
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Mieka SywakFair Director, LAPADA
The cleaning standards given by all of CASNA employees is exceptional, they give great attention to the smallest of details. They have great area manager support, ensuring that any glitch is sorted out very quickly and that the operation team are always well covered for any eventuality. I know that the hotel public areas are in good hands when I go home at the end of the day.
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Salomé OrrExecutive Head Housekeeper, The Lanesborough
I thought the Hippodrome stood out in its cleanliness, which is maintained to an impeccable standard. The floors are spotless, and surfaces were consistently dusted and wiped down, creating an overall pleasant and hygienic environment. This dedication to cleanliness was particularly evident in the toilets, which were not only clean, but also well stocked with toilet paper and soap.
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Mystery GuestThe Hippodrome Casino
